Contact
Contact PetFoodFix
PetFoodFix is run by its founder, Lucas Martins, from Goiânia, GO, Brazil, for owners in the UK, Brazil, the US, Canada and Portugal. There is one inbox for everything, in English or Portuguese:
What to write about
- A report you bought: reply to the email that delivered it, or write from the address you used at checkout so we can find the order.
- Refunds: reports have a 7-day money-back guarantee. The steps are in the refund policy.
- Your personal data: access, correction or erasure requests are explained on the data requests page and in the privacy policy.
- A food that is not listed: the quickest route is to send us the label; we add it after the label data has been checked.
- A label value that looks wrong: tell us the product and what the pack says. We correct the record instead of guessing a value.
- The API and machine-readable files: see the PetFoodFix API documentation.
What we cannot help with
PetFoodFix provides educational guidance about pet food labels. It is not a veterinary consultation, diagnosis or treatment, and this inbox is not an emergency service. If your pet is unwell, has a diagnosed condition, is under 12 months old, or is pregnant or lactating, contact a qualified veterinary professional.
Payments
Orders are processed by Dodo Payments, the Merchant of Record. Questions about a charge still come to the inbox above; the full terms are in the Terms of Service.